{"id":4055,"date":"2022-12-25T10:55:34","date_gmt":"2022-12-25T10:55:34","guid":{"rendered":"https:\/\/campus.hesge.ch\/blog-master-is\/?p=4055"},"modified":"2023-01-08T22:13:44","modified_gmt":"2023-01-08T22:13:44","slug":"services-dinformation-ou-vont-les-canards-a-central-park-quand-letang-gele-en-hiver","status":"publish","type":"post","link":"https:\/\/campus.hesge.ch\/blog-master-is\/services-dinformation-ou-vont-les-canards-a-central-park-quand-letang-gele-en-hiver\/","title":{"rendered":"Services d\u2019information : o\u00f9 vont les canards \u00e0 Central Park quand l\u2019\u00e9tang g\u00e8le en hiver ?"},"content":{"rendered":"\t\t
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Images tir\u00e9es de la s\u00e9rie Russian Doll, <\/em>saison 2, \u00e9pisode 3, \u00ab Brain Dead \u00bb r\u00e9alis\u00e9 par Natasha Lyonne (2022).\n\n<\/span><\/figcaption>\n<\/figure>\n

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De formes et de structures diverses, ils sont partout autour de nous. Nous les sollicitons r\u00e9guli\u00e8rement sans m\u00eame y penser et pourtant, ils pensent souvent \u00e0 nous et cherchent de nouvelles mani\u00e8res de nous parvenir : les services d\u2019informations.<\/p>\n

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Que ce soit au bout du fil d\u2019une hotline, au guichet d\u2019une agence, dans le hall d\u2019une gare, ou dans une biblioth\u00e8que, ces services se multiplient avec toujours un objectif en t\u00eate : aller \u00e0 la rencontre des utilisatrices et utilisateurs pour leur fournir l\u2019information demand\u00e9e.<\/p>\n

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Services d\u2019information et communaut\u00e9s<\/h3>\n

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Un service d\u2019information r\u00e9pond \u00e0 un besoin au sein d\u2019un environnement. Qu\u2019ils soient sp\u00e9cialis\u00e9s dans la m\u00e9t\u00e9o<\/a> ou qu\u2019ils offrent des r\u00e9ponses et r\u00e9f\u00e9rences \u00e0 toutes sortes de questions<\/a>, ils sont au contact des personnes et cherchent la meilleure mani\u00e8re de les atteindre. Bien qu\u2019ils soient nombreux, ces services sont m\u00e9sestim\u00e9s et doivent se battre pour prouver leur raison d\u2019\u00eatre. Par exemple, les biblioth\u00e8ques souvent vues comme non rentables<\/a> et d\u00e9su\u00e8tes<\/a>, sont pourtant les gardiennes de l\u2019acc\u00e8s \u00e0 l\u2019information de fa\u00e7on \u00e9quitable, inclusive et accessible.<\/p>\n

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Dans une sc\u00e8ne de la s\u00e9rie Russian Doll<\/em>, la protagoniste Nadia (Nathasha Lyonne) se retrouve propuls\u00e9e dans le New York des ann\u00e9es 1970, et cherche \u00e0 trouver des renseignements concernant un tr\u00e9sor familial perdu. Priv\u00e9e de technologie moderne, elle se dirige \u00e0 la biblioth\u00e8que publique de New York o\u00f9 elle attend derri\u00e8re un usager qui cherche \u00e0 savoir \u00ab o\u00f9 vont les canards \u00e0 Central Park quand l\u2019\u00e9tang g\u00e8le en hiver ? \u00bb (\u00ab What I need to know is, where do the ducks go in Central Park when the pond freezes in the winter? \u00bb). La biblioth\u00e9caire prend note de sa question et se charge de le recontacter d\u00e8s qu\u2019elle aura trouv\u00e9 une r\u00e9ponse.<\/p>\n

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Acc\u00e8s \u00e0 l\u2019information et d\u00e9cryptage<\/h3>\n

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R\u00e9sultats trouv\u00e9s \u00e0 la question \u00ab where do ducks go in central park in the winter \u00bb, le 13 novembre 2022. Plus de 14 millions de r\u00e9sultats en 0,72 secondes.

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Cette sc\u00e8ne, qui fait \u00e9cho \u00e0 la question que se posait d\u00e9j\u00e0 Holden Caufield dans le roman L\u2019attrape-coeurs<\/em> de J.D. Salinger, donne \u00e0 sourire mais elle illustre l\u2019importance d\u2019agent\u00b7e\u00b7s d\u2019information. Dans un environnement informationnel de plus en plus complexe et connect\u00e9, les sources se multiplient et ne se valent pas toutes. Il devient alors difficile d\u2019y voir clair et de trouver une r\u00e9ponse fiable dans un oc\u00e9an de r\u00e9sultats.<\/p>\n

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C\u2019est l\u00e0 qu\u2019entre en jeu la formation des agent\u00b7e\u00b7s, sp\u00e9cialis\u00e9\u00b7e\u00b7s. Elles et ils semblent d\u00e9tenir la cl\u00e9 d\u2019acc\u00e8s \u00e0 un monde de savoir. En r\u00e9alit\u00e9, les agent\u00b7e\u00b7s ont acquis une s\u00e9rie de comp\u00e9tences leur permettant d\u2019analyser de mani\u00e8re critique des informations afin d\u2019identifier des sources, s\u00e9lectionner les \u00e9l\u00e9ments pertinents et de les organiser, pour comprendre et transmettre une connaissance. C\u2019est ce que l\u2019on appelle la litt\u00e9ratie (\u00ab literacy \u00bb). Aujourd\u2019hui, nous parlons de plus en souvent de litt\u00e9ratie num\u00e9rique<\/a>, c\u2019est-\u00e0-dire de la capacit\u00e9 \u00e0 comprendre, acc\u00e9der, analyser et \u00e9valuer les m\u00e9dias num\u00e9riques. Et qui dit multiplication des m\u00e9dias, des supports et des sources, dit diversification des services d\u2019information au service des personnes.<\/p>\n

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Des services d\u2019informations pens\u00e9 pour des communaut\u00e9s : les ICT et l\u2019agriculture<\/h3>\n

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Oublions nos canards un instant, et prenons le cas de services d\u2019information sp\u00e9cifique : les ICT (Information and Communication Technology) au service des agriculteur\u00b7ice\u00b7s.<\/a> De plus en plus r\u00e9pandus dans les pays en d\u00e9veloppement, les ICT fournissent aux agriculteur\u00b7ice\u00b7s des informations essentielles concernant les semis, la protection des cultures, l\u2019am\u00e9lioration de la qualit\u00e9 des sols et la m\u00e9t\u00e9o. Ces informations vitales leur permettent d\u2019am\u00e9liorer leur productivit\u00e9 agricole.<\/p>\n

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C\u2019est le cas du service \u00ab Ushauri \u00bb. Prototyp\u00e9 et test\u00e9 en Tanzanie, Ushauri (\u00ab conseil \u00bb en Swahili) est un service d\u2019assistance automatis\u00e9. Les agriculteur\u00b7ice\u00b7s appellent la hotline pour \u00e9couter des messages pr\u00e9-enregistr\u00e9s sur un sujet sp\u00e9cifique. Ils peuvent au besoin poser des questions suppl\u00e9mentaires. Ce syst\u00e8me, associ\u00e9 \u00e0 une plateforme en ligne, envoie les nouvelles questions \u00e0 des agent\u00b7e\u00b7s qui pr\u00e9parent de nouveaux messages. Comme les r\u00e9ponses sont stock\u00e9es en ligne, elles peuvent \u00eatre envoy\u00e9es plusieurs fois pour r\u00e9pondre \u00e0 des questions similaires. Pour cela, les agent\u00b7e\u00b7s ajoutent des mots-cl\u00e9s \u00e0 chaque question, ce qui leur permet au fil du temps d\u2019analyser et identifier les besoins d\u2019information au sein de la communaut\u00e9 agricole.<\/p>\n

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\u00ab Certains migrent et les autres restent \u00bb<\/h3>\n

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Canards en hiver \u00e0 Central Park, New York. Source<\/a>\n\n<\/span><\/figcaption>\n<\/figure>\n<\/div>\n

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Les services d\u2019information se cachent partout sous des noms divers, ils ont du personnel form\u00e9 \u00e0 la vulgarisation et \u00e0 la litt\u00e9ratie, sont accessibles, et empruntent le canal de communication le plus adapt\u00e9. Ils nous aident \u00e0 voir plus clair au travers du brouillard informationnel contemporain.<\/p>\n

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Pour celles et ceux qui s\u2019inqui\u00e8tent toujours pour nos canards en hiver, le Central Park Conservancy<\/a> nous dit que certains migrent vers des climats plus chauds, et d\u2019autres restent group\u00e9s en attendant la fin de la saison.<\/p>\n

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Si vous aussi avez des questions sur les canards (ou tout autre sujet qui vous tracasse), je vous invite \u00e0 solliciter vos services d\u2019information de proximit\u00e9. Voici deux options en ligne: InterroGe<\/a> ou Le guichet du savoir<\/a> (d\u2019ailleurs ce dernier a r\u00e9pondu d\u00e9j\u00e0 deux fois \u00e0 notre question ici<\/a> et l\u00e0<\/a>). Et petit bonus : la consultation des questions pass\u00e9es apporte un peu de po\u00e9sie \u00e0 un dimanche hivernal. \u00c0 vos questions, et bonne lecture ! 
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BIBLIOGRAPHIE<\/p>\n

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CHAUDHURI, Bidisha, KENDALL, Linus, 2019. Collaboration without consensus: Building resilience in sustainable agriculture through ICTs [en ligne]. The Information Society.<\/em> Vol. 37, no. 1, pp. 1-19. [Consult\u00e9 le 02.11.2022]. Disponible \u00e0 l\u2019adresse : https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/01972243.2020.1844828<\/a><\/p>\n

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ECKERDAL, Johanna Rivano, 2017. Libraries, democracy, information literacy, and citizenship: An agnostic reading of central library and information studies\u2019 concepts. Journal of Documentation : Bradford. <\/em>Vol. 73, no. 5 : 1010-1033. DOI : 10.1108\/JD-12-2016-0152<\/p>\n

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LYONNE, Natasha [production, r\u00e9alisation et sc\u00e9narisation], JU, Alice [sc\u00e9narisation], 2022. \u00ab Brain Dead \u00bb (saison 2, \u00e9pisode 3) in Russian Doll.<\/em> USA : Netflix.<\/p>\n

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ORTIZ-CRESPO, Berta, STEINKE, Jonathan, QUIR\u00d3S, Carlos F., VAN DE GEVEL, Jeske, DAUDI, Happy, GASPAR MGIMILOKO, Majuto et VAN ETTEN, Jacob. 2021. User-centred design of a digital advisory service: enhancing public agricultural extension for sustainable intensification in Tanzania. International Journal of Agricultural Sustainability. <\/em>2 novembre 2021. Vol. 19, no. 55, pp. 566582. [Consult\u00e9 le 30.10.2022]. Disponible \u00e0 l\u2019adresse : https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/14735903.2020.1720474<\/a> TAALA, William, FRANCO JR, Filoteo B., TERESA, Parisha H. Sta, 2019. Library Literacy Program: Library ad a Battleground for Fighting Fakenews. Open Access Library Journal<\/em>. Vol. 6, e5296. [Consult\u00e9 le 04.11.2022]. Disponible \u00e0 l\u2019adresse: https:\/\/file.scirp.org\/pdf\/OALibJ_2019031811073476.pdf<\/a><\/p>\n

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Images tir\u00e9es de la s\u00e9rie Russian Doll, saison 2, \u00e9pisode 3, \u00ab Brain Dead \u00bb r\u00e9alis\u00e9 par Natasha Lyonne (2022). De formes et de structures diverses, ils sont partout autour de nous. Nous les sollicitons r\u00e9guli\u00e8rement sans m\u00eame y penser et pourtant, … Lire la suite\u00ad\u00ad<\/a><\/p>\n","protected":false},"author":94,"featured_media":4066,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,12,1],"tags":[],"class_list":["post-4055","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-des-services-dinformation","category-reflexion-is","category-uncategorized"],"yoast_head":"\nServices d\u2019information : o\u00f9 vont les canards \u00e0 Central Park quand l\u2019\u00e9tang g\u00e8le en hiver ? - Recherche d'Id\u00e9eS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/campus.hesge.ch\/blog-master-is\/services-dinformation-ou-vont-les-canards-a-central-park-quand-letang-gele-en-hiver\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services d\u2019information : o\u00f9 vont les canards \u00e0 Central Park quand l\u2019\u00e9tang g\u00e8le en hiver ? - Recherche d'Id\u00e9eS\" \/>\n<meta property=\"og:description\" content=\"Images tir\u00e9es de la s\u00e9rie Russian Doll, saison 2, \u00e9pisode 3, \u00ab Brain Dead \u00bb r\u00e9alis\u00e9 par Natasha Lyonne (2022). 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